and still no phone at home. I set up the call on Monday evening, was told "a technician would fix it by 6 PM Nov. 1". Called at 6:00:01 last night, was given to a rep, and was told "Oh, the ticket says he'll be there at 6:40 tonight". Yeah, right.
So, I waited. And waited. And waited some more. At 7:00, I called back. Got a different rep, who said "Oh, no one's been assigned this ticket. It's not an emergency, so someone will be out tomorrow."
I am planning on calling Sprint today and asking about a refund for the 2 days I've' been without phone service. *sigh*