The rep that "helped" me (more on that in a moment...) was Not happy to have to work. He looked at the phone (which showed 4 bars), said "I don't see a problem" and tried to hand it back. I told him what it was doing, told him what the Customer Service Rep had told me....this guy frowned and started fiddling with it.
He replaced the SIM card (twice), "activated" my "new" account (:snerk: whatever, dude), and told me he couldn't do anything else. Buh-bye! (This was the extent of the "help" - i.e.: not much)
So, out we went, me with a dead phone (I wasn't even *offered* a loaner - ass***e!), my co-worker with a pissy attitude at the way we'd been treated.
Got back to the office, and called the "Exchange by Mail" number. Low and behold, they can't help me - it's a warranty issue and I must call the insurance #. Again.
They transferred me to the insurance department.......who couldn't understand *why* I needed a replacement phone. (Ummm, maybe because this one only worked for 1 week. Nothing we tried worked.) After some hemming and hawing ("Did you drop the phone?" Nope "Did you get the phone wet?" Nope "Did you hit it with anything?" Not before it died this AM.....ummm, Nope.) she finally told me they'd send a replacement.
Only, it'll take 2 or 3 DAYS. I have no Phone for 2 or 3 days.
I think I'm going to have a problem with this......
In other news, J. lost his radiator this AM. It decided to die. He pulled it; it has a huge...chunk out of it (pardon my lack of intelligence here. It's a radiator. The water pours out of it. That's all I retained of his explanation.). He's already got the replacement and is installing it today....BUT. While he and his buddy were at lunch, his Buddy's radiator died.
I have informed him he is not allowed near my van until this weekend.....I don't need a dead car on top of a dead phone. *g*
I need to hit the pool tonight to cool off. I'm that upset over this travesty.