Sister Sword of Desirable Mindfulness (fiberaddict) wrote,
Sister Sword of Desirable Mindfulness

  • Location:
  • Mood:

Apple has done it again.....

They have great products, and we've always had fantastic customer service from them. Friday was no exception.

We got to the store around 11:45. Stood in line to get an appointment at the Genius Bar :snerk:. The rep was nice, asked me what the problem was; when she discovered I had a refurbished product, she got a little antsy. They don't deal in refurbs at the store, they're online-only. But! Maybe a genius can help me!

At this point, it's 12. She set me up with a 12:50 appointment, and told me to make sure I was near the table 10 minutes early. No biggie, I went to browse the accessories while the kids wandered the mall. About 12:15, I sat down at the bar- NOT trying to jump in line, I was just tired of standing.

The genius asked my name; I said "Fiberaddict, but I'm early. No biggie - I can check my mail!" He said no, he needed to triage me - and he'd be with me in a few minutes. Cool - I was happy to wait. Less than 5 minutes later, he came over to see what he could do to Herself's expensive brick.

Short version: nothing. It was DEAD. And he affirmed that they don't do refurbs in the store. I offered to pay the difference for a comparable iPad Air (but I didn't want to)....he shook his head and said "nah - just hang on a minute." He grabbed a supervisor and they had an intense chat, then I was handed off to yet another genius.

Who filled out a form and said "sign this please." Um, much do I owe/what's going on?...basically, they pulled a New iPad 4 (excuse me, a "retina") out of the back and swapped units. AND threw in 1 year of Apple Care, to boot!

I was already an Apple fan - this just clinched it. Herself is pleased as punch with her new tablet (as is Himself; his refurb is just as perfect as hers). I could not be happier with them - they were all nice and very helpful. And they stand behind their products!

This entry was originally posted at Please comment there using OpenID.
Tags: blather

  • June Recap and Photo catch-up

    Because I've been a busy little Fiberaddict. :lol: I can't remember when I actually sewed up some of these, so I'll just post them. I do remember the…

  • March Madness....and a little April, as well

    :whew!: It's been a bit busy around here.......LOTS going on. Let's dive in, shall we? We started March the usual way - by picking up a load of…

  • February Round-Up

    So...I've been on a knitting kick lately. And a Dyeing one, but I have no photos of the newly dyed yarn. :lol: (What? I spent all of Snowvid dyeing…

  • Post a new comment


    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.